Store Policies

Before making a purchase on massagetablesnow.com we encourage you to read through the following policies & procedures. Please feel free to contact us for additional information:

• Shipping Policies
• Special Delivery Services
• Sales Tax
• Returns & Exchanges
• Satisfaction Guarantee
• Financing
• Privacy Policy
• Safe & Secure Shopping
• Terms & Conditions

Shipping Policies

General Shipping

Portable Tables and Chairs:

Most of our Selection of Portable Massage Tables ship for $20 to $60 within the contiguous USA. This is a Limited Time promotion and is subject to change. The appropriate shipping charge will also be calculated at checkout at discounted rates if you are outside the contiguous USA or overseas. Note that for Canada shipments, the shipping price calculated in your cart already includes the cost of customs and taxes. However, shipments to countries outside the US other than Canada do not, so you may incur separate customs and import taxes. If the shopping cart cannot calculate the shipping cost of the items in your planned order, please use the 'Request Quote' or 'Cart to Quote' function, and we will check on the shipping cost for you.

Stationary and Electric Lift Tables: Curbside Delivery, within the contiguous USA, via "freight" (meaning it goes by truck, due to the large product size). Most tables ship assembled or nearly assembled and are easily handled with this "to your curb" freight service. Curbside Delivery does NOT include Inside Delivery or White Glove Delivery. If you require Inside Delivery or White Glove, please mention this via the 'Request Quote' or 'Cart to Quote' function. Note, however, that these services are not available in many locations, and they can be expensive. Note with caution that Inside Delivery does not usually mean the driver brings the shipment inside the home or business. In practice, 99% of our customers do not choose Inside Delivery or White Glove. 

If you are outside the contiguous USA or Canada, please use the 'Request Quote' or 'Cart to Quote' function for quoting shipping on Freight items.

Residential or Limited Access Deliveries of Stationary and Electric Lift Tables: In some cases, freight companies impose surcharges for shipping to residences and limited access addresses. Our website assumes that your address is not subject to these additional freight costs. In some cases, we may need to request an additional shipping charge to cover the surcharge. We understand unexpected costs are frustrating. Rest assured, we only pass on actual costs from freight companies and never charge unfairly. By ordering with us, you agree to these terms.

Accessories: Orders over $200 ship free with some exceptions (items that are particularly bulky or heavy). Even when a portable table is ordered with accessories, the shipping fee is calculated based on the total of the accessories alone. If your accessory has a specific shipping fee, it will show up at checkout after your address is added to the order.

All orders placed on our website are processed the day of receipt, excluding holidays and weekends. Orders placed on Holidays or weekends will be processed the following business day. Stock items will generally ship within 48 hours; however, due to the custom nature of our products, many items will require assembly before shipping.

Massage Tables Now does not guarantee shipping or delivery dates. We provide estimates that are subject to change. We will never promise an exact delivery date or time. If you need a table for your business, order as early as possible because delays can happen. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally, we will ship all orders via UPS or FedEx or by freight (semi-trailer) carriers. We reserve the right to select shipping and freight carriers. 

Reconsignments:

Please verify that the delivery address you input is accurate and complete.  Once you submit an order it is not always possible to change the delivery address. Even when it is possible, there may be a charge to do so. This charge is called a reconsignment fee and it is charged by the freight company, and we must in turn charge it to you. The charge ranges from approximately $100 to $250. To avoid delays and excess charges, please only contact us to request such a change, not the freight company. We will then contact the supplier or freight company to see if it is still possible. 

Redelivery and Storage Fees of Freight Deliveries: If the freight company cannot reach you to deliver, they will charge you for redelivery and, possibly, storage fees. To avoid this risk, proactively call the freight company to schedule a delivery. 

Delivery Appointments and Missed Appointments 

Freight companies sometimes call our customers as a courtesy to give advance notice for the delivery. We always ask them to do so.  However, we can never promise this, and it is never guaranteed. The freight companies never guarantee they will call you for an appointment. Also, due to operational considerations or problems, appointments are missed. While missed appointments are unfortunate, under the Bill of Lading Contracts, a carrier cannot be held to a delivery time and pay for shortage for such failure. In the same way, we cannot be held liable, even if it impacts your business or has any other impact. By ordering with us, you agree to these terms.

Freight (truck) Shipments To Alaska, Hawaii, US Territories, and Overseas: Our site will calculate shipping to these locations for lighter items, but for freight (items shipping by freight truck), please use our 'Request Quote' or 'Cart to Quote' function to place an order to one of these areas. Our sales staff will obtain the best shipping quote available and send you our best quotation, along with the payment link. To receive such a quotation from our sales staff, please use the 'Request Quote' or 'Cart to Quote' function to send us all of the products you intend to purchase, providing your full delivery address. We will get back to you with a shipping quote within approximately 1 to 2 business days.  You may also contact us at hello@massagetablesnow.com

Note that for Canada shipments, unless otherwise indicated, the shipping price calculated in your cart already includes the cost of customs and taxes. However, shipments to countries outside the US other than Canada, do not, and so you may incur separate customs and import taxes. 

Special Delivery Services

Information for Your Consideration

As you explore enhanced delivery options for your equipment, please be aware that the descriptions provided below are general, and the actual services offered can differ by freight provider and location. Our aim is to equip you with the necessary information to help guide your decision-making process when considering these additional services:

Overview of Delivery Services

Curbside Delivery: This standard delivery option involves the driver handing the equipment to you directly from the truck, utilizing a lift if necessary. It's important to note that 99% of our customers choose Curbside Delivery for its convenience and efficiency. Some customers opt for Curbside Delivery and then hire their own help to bring the items inside if they are heavy.

Inside Delivery: Generally, this service involves the delivery team bringing your items to the entrance of your premises. However, the specifics of this service may vary depending on the provider and your location. It's important to note that Inside Delivery and White Glove Delivery are not necessarily available in all locations; at some locations, these services may not be possible due to various factors such as lack of elevator access, narrow elevators, or doorways, among other reasons.

White Glove Delivery: This premium service typically includes delivery to a specified location inside your premises, unboxing, setup (if necessary), and removal of packaging materials. While White Glove Delivery offers unparalleled convenience, please remember that the details of this service can differ, and considering the pre-assembled nature of our products, it might exceed what is necessary for your situation.

Key Considerations

Service Variability: The service descriptions here are a general guide. The actual delivery services may vary based on the freight provider you are matched with and the specifics of your location. This includes the availability of Inside Delivery and White Glove Delivery, which may not be provided if certain conditions are not met. We encourage a direct conversation with our team for the most accurate information and advice tailored to your needs.

Evaluating Needs and Costs: Given the mostly or fully assembled nature of our salon equipment, along with the variability in service specifics and the potential unavailability of certain services, we encourage careful consideration of the need for and cost of White Glove Delivery, which typically ranges from $500 to $800. This service represents a significant investment for convenience that may not be necessary for all equipment setups.

Proceeding with Your Request: If, after considering these points, you are interested in Inside Delivery or White Glove Service, please let us know. We are committed to facilitating a delivery process that best matches your specific requirements, acknowledging that the actual services and their availability may vary from the general descriptions provided. Our team is here to assist and ensure you make the most informed decision regarding your salon equipment delivery.

Sales Tax

We comply with all state laws and regulations related to sales tax collection and remittance. The appropriate sales tax percentage will be calculated and added to your order at checkout. However, if you possess a valid resale certificate, you may be exempted from sales tax. To claim the exemption, you must submit the certificate to us before placing your order.

Returns and Exchanges

Your satisfaction is our top priority, and we want your experience with us to be a great one. The products we sell are new and first quality products from established manufacturers, and we do our best to see that your merchandise is delivered as ordered and in good condition. Suppose an item is damaged during shipment or a defect is present upon delivery. In that case, you can expect us to work with you and the manufacturer to resolve the issue as quickly and efficiently as possible. All products sold by Massage Tables Now are backed by a manufacturer's warranty specific to each product. We work with our customers to help expedite any eligible warranty work or replacements under warranty.

Regarding freight (truck) deliveries, be sure to conduct a vigorous inspection before signing the freight slip contract. If you find damage, be sure to mark the freight slip with the word 'Damage.', and specify what is damaged. If you do not mark 'Damage' on the freight slip, any transportation damage will not be covered.

Returns

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decided to cancel your order: Orders can only be canceled before the start of order processing. If you cancel the order before processing, you will receive a refund minus the payment processor's charges of 3%, regardless of the reason for the cancellation, as payment processors no longer refund fees to merchants for any reason. If the order has already started processing or if it has shipped, we will not be able to cancel it. Please note that restocking fees will apply to all non-stock items, parts, and custom/production items that are in production but have not yet shipped. Non-stock items and custom/production items that have been shipped are not cancelable/returnable.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed: If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the documents included in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. All claims must be reported immediately. Most manufacturers require reporting within 7 days or less. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping: If a package appears to have been damaged during shipment, you must mark this on the freight slip before signing it. Then, you must contact us within 24 hours of delivery to be eligible for replacement or repair resulting from shipping damage. After reviewing a claim, if it is determined your item was damaged during shipment, we will work with the manufacturer to have it repaired or replaced, based on their respective policy. Often an item remains in good condition despite damage to the shipping carton or container. Please check the contents of your shipment upon delivery to verify its condition. If your shipping carton or container appears to be damaged, be sure to make a note of that damage upon delivery on the shipping receipt, along with detailed pictures, and always be sure to write 'damage' on the freight slip before signing it. You should inspect the contents of the shipment in the presence of the delivery person. Be sure to keep all of your original packaging until you've determined whether or not filing a shipping claim will be necessary. Please note that if any of the original packaging is thrown away, it prevents us from gathering the evidence required to support a shipping claim. Therefore, please keep your original packaging. Discarding shipping materials or box contents prior to making a claim will terminate your right to product replacement or repair as the result of a shipping damage claim.
4. You've received the product, but you've decided you want to return it: Note that returns are not accepted on non-stock items and custom/production items. If you receive a non-custom and non custom/production item and decide to return it, you can do so if all of the following requirements are met:
   1. The item must be unopened, unused, and still in the original packaging.
   2. You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
   3. You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
   If you return an item without all three of the above requirements being met, the item will be refused and come back to you, and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners:
   1. You can receive the amount you originally paid for the returned item (less our actual cost for shipping, handling and credit card fees, and manufacturer restocking fees of 25%) as a store credit, OR
   2. You can get a cash refund for the amount you originally paid less our actual cost for shipping, handling, and credit card fees, and manufacturer restocking fees of 25%).  In either case, you are responsible for return shipping charges to return the product to us.
5. You refuse the delivery of your order, and it comes back to us: If you refuse an item and it comes back to us, you will be issued a refund LESS a 25% restocking fee and our actual cost for shipping and handling each way, and credit card fees. If the item is damaged during the shipping process, the refund will not be issued until and unless the shipping insurance company approves it. Once the shipping claim process is successful, you will be issued a refund in the amount the shipping company reimburses us (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we will not be able to provide a refund.
   
   
   

Refunds on Sales Tax

For returns made within the same month of purchase, the sales tax will be refunded. For returns made after the month of purchase, the sales tax will generally not be refunded due to the administrative costs associated with recovering the sales tax from the state. Exceptions to this policy may be made based on applicable rules and regulations.

Our Vendors Determine the Return Conditions and Process

Please be aware that the manufacturer determines return and exchange conditions for our products (also referred to as the Vendor). The manufacturers have the authority to approve or decline returns; our role is primarily coordination.  If they don't authorize a return, it can't be processed. 

We're here to assist!  Manufacturer return policies can differ and may change without prior notice. We recognize that navigating returns can seem intricate. Should you have queries, reach out to us at hello@massagetablesnow.com.  

Satisfaction Guarantee

We sincerely appreciate your business and want you to have a pleasant experience with us. We will do everything we can to make your purchase with us simple and stress-free.

Before the Sale: We do our best to make sure prices remain very competitive and that we are delivering a great value to our customers. We constantly monitor our competition and review our offerings to ensure you are getting the best pricing available. If you have any questions about pricing or value added services please feel free to contact us.

During the Sale: We sell only the first quality products from established manufacturers who back their products with solid warranties and service. We sell only new products – no refurbished items, no open-box items, no used items – everything is BRAND NEW. In addition to offering great products, we remain available by telephone, live chat, or email to help make sure you have everything you need to make an educated buying decision.

After the Sale: We process orders right away and keep you updated on the status of each every step of the way. You can contact us by email, chat, phone, and rest assured we will process and ship orders using the most effective means available to us. We remain available after the sale for support, guidance, and to help you with other issues unforeseen or otherwise.

Privacy Policy

Thank you for shopping with us. We are fully committed to protecting your privacy. We collect statistical information on the products and pages you view. We analyze that information to enhance your shopping experience with us. When you place an order, we collect basic information such as your name, address, phone number, email address, and credit card information. We use this information to process and ship your order, and to contact you regarding your order and to answer any questions you may have. We may also share this information with certain suppliers, freight and shipping companies and manufacturers for the sole purpose of processing and shipping your order. After you place an order or register for our newsletter, we may contact you at a future date to keep you informed of sales, promotions, new product releases, etc. Any additional information you provide us will enable us to customize your experience at our site, showing you products and specials that may interest you. We have put security measures in place to protect you against unauthorized access, loss, misuse, and alteration of your personal information that we collect. We utilize a firewall and use SSL encryption (secure certificate) to keep your information secure. We use your Internet Protocol (IP) address to identify you and possibly to gather general demographic information. Our site uses cookies to keep track of the products in your shopping cart so you don't have to re-add them each time you visit. You do NOT have to accept cookies to browse our site. However, our shopping cart does require the acceptance of cookies in order to work properly. We never use cookies to store sensitive customer information such as names, addresses, passwords, or credit card information. If you would like to place an order on our site but object to or are unable to use cookies, please call us and we would be happy to assist you. There are several features on our site that allow you to easily share product or other valuable information with your friends. Any email addresses provided to us in the use of these features are used solely to deliver that particular email. They are NOT retained in our database. If you have any questions or comments about our Privacy Policy, feel free to contact us.

Safe and Secure Shopping

Third-Party Compliance Confirmation

We engage a company called NoFraud to approve all transactions. After your order is approved by your credit card company, NoFraud performs a double check to make sure you are the one authorizing the transaction. This is to protect you, our customer, from fraudulent use of your card. NoFraud may send you an email from alert@rangersplus.com or alert@nofraud.com to confirm that you authorize the transaction. They may request other information to prove it is you or that the card is connected to you. Please respond to it promptly so that we may process your order as quickly as possible.

Rest assured that your personal and credit card information is safe with us. We utilize a firewall and also protect all transactions using Secure Sockets Layer (or SSL, sometimes referred to as a secure certificate), which is an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers. This ensures that only we can view your personal information. You know how a lot of people are scared of flying, even though it's statistically safer than driving? The same paradox exists for online credit card use versus traditional credit card use. Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you up to $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our site while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting guidelines and procedures.

Financing 

When you want to upgrade your salon or spas equipment but don't want to pay the entire cost upfront, you can use one of our financing partners. Our financing partners are Klarna, ClickLease, and Ascentium Capital. With these partners and more available to you, we will help you get the salon equipment you need for your business today!

1. Klarna - To use Klarna for your order, proceed to checkout as normal and then select "Klarna" as the method of payment! 
2. ClickLease - Learn more or start your application HERE
3. Ascentium Capital - Learn more or start your application HERE
4. Or check out our Financing page HERE