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Master Massage Warranty

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About Master Massage

Master Massage™ is a formidable industry innovator and manufacturer that provides Professional Massage Tables, Stationary Massage Tables, Electric Massage Tables, Treatment Tables, Massage Oils, Massage Lotions, Hot Stones, Stone Heaters, Massage Table Sheets, and all Massage Table Accessories. One of the most fundamental aspects of the Master Massage brand is their customer focus; they believe in nothing but the best for the best, so as you strive to be the best, Master Massage strives to offer you the best. They want their users to have the most rewarding experience when using their products; this is reflected in their product design and craftsmanship. 

Warranty

All Tables, Chairs and Massage Kit 

Master Massage guarantees all tables, chairs, electric lift tables, stationary tables, Pack-n-Go & Massage Kit (excluding foam, upholstery, face cradle, thermal top, motors and controls), against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified. Foam, upholstery are warranted for three to five(3~5) years from the original date of purchase. Face cradle platforms are warranted for three (3) years from the original date of purchase. Thermal Top is warranted for two (2) years from the original date of purchase. Motors & Controls is warranted for three (3) years from the original date of purchase. All warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization). RA-number must be referenced on the shipping label when returned. This warranty is limited to product repair or replacement, at Master’s sole discretion. The customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Master will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes. 

Stools 

Master Massage stools are backed by a three year warranty by Master. All warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization). RA-number must be referenced on the shipping label when returned. This warranty is limited to product repair or replacement, at Master’s sole discretion. The customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Master will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.  

Accessories 

Master Massage accessories are warranted for one (1) year from the original date of purchase. All warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization). RA-number must be referenced on the shipping label when returned. This warranty is limited to product repair or replacement, at Master’s sole discretion. The customer is responsible for shipping the product(s) back to the factory (at customer’s expense) for any warranty claim. Master will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.  

Change, Cancellation, & Rush Policy 

You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Master Home Product will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of $45 per portable, $85 per production portable or stationary / lift, and $15 for accessories. 

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